FAQs

What is Rukab?

Rukab is an aggregating application that provides seamless hailing services to its customers

Where is Rukab App Operating?

Rukab is operating in UAE and Pakistan, in selected cities only

What Cities is Rukab App Operating in?

Currently Rukab is operating in Abu Dhabi, Islamabad, Rawalpindi & Lahore

What Services is Rukab App Offering?

Rukab is only an aggregating marketplace application and does not offer transportation services of its own whereas third parties may provide services like: city-to-city transfers, cab, auto, moto, pooling services, freight services, courier services, etc. 

How do I register as a Customer with Rukab App?

Simply download our app from Play Store or App Store and fill in the required info and get registered instantly

How do I register as a Vendor/Agency with Rukab App?

For UAE: No such option exist

For Pak: visit https://rukabpak.com/vendor-agency/ and enter the Vendor/Agency section and fill in the required info and get registered instantly. However final approval will depend on multiple scrutiny points

What are the acceptable currencies for Rukab App?

For UAE: Rukab accepts AED 

For Pak: Rukab accepts PKR

How safe is Rukab App?

We take security of all our customers and vendors very seriously. We run thorough checks on all our vendors, third party service providers and at the same time train our vendors to adequately screen customers based on multiple check points before doing any business

How do I Book a Service with Rukab App?

Simply open Rukab, log in with your user ID and password, and choose the required service identifying the pick up and drop off locations, based on your geo location.

What is the Payment Mode of Rukab App?

For UAE: Multiple payment options for users in UAE

For Pak: COD only

Who owns Rukab App?

Rukab is owned by Rukab Technologies, a registered Pvt. Limited Company

Are there any cancellation charges?

For UAE: It is based on the Company Policies of Royal Seat Passenger Transport via Luxury Cars LLC

For Pak: Currently there are no cancellation charges. However, the company compensates the vendors for cancellations that cost them and charges may be introduced to provide level playing field to vendors and customers both

Can I pay through any other mode except for Cash in Pakistan?

Yes, you may provide direct IBFT or Wallet Transfers to your Raakeb (Captains), as may be feasible for both the customer and the Raakeb (Captain)

Incase of any complaints who do I contact?

You may write or complain directly to: 

For UAE: rukab.uae@gmail.com or whatsapp on: +971564236316, 

For Pak: support@rukabpak.com or whatsapp on +923390121112 

and/or use in-app option to contact us directly via email push.

Incase of any emergency, how do I contact my family, friends or relevant authorities?

There is an in-app live location sharing option for all customers that can be sent to any person. Other than location sharing, the app has an in-built ‘SOS’ option in the Account Tab. Upon clicking the SOS section, you may choose the relevant country i.e. UAE and Pakistan, and immediately select to contact either the Police or Ambulance, depending upon the situation

What is Raakeb App?

Raakeb is the Dispatcher or Drivers App used by Raakeb (Captains, Riders, Dispatchers, etc.) for delivering relevant services as per designated geo-fencing

How to Become a Raakeb?

For UAE: Rukab is Operating under the license of Royal Seat Passenger Transport via Luxury Cars LLC and all those Drivers operating under the Visa of this Company may Register with Raakeb App.

For Pak: All Raakeb may register by downloading the Raakeb App and selecting the designated City and Registration Center for further Processing. Raakeb account is only activated once all conditions are met that are set by the company from time to time.

What are the Charges for using Rukab Aggregating Platform?

For further details kindly visit:

For UAE: www.rukabuae.com

For Pak: https://rukabpak.com/riders/vehicle-classification/ 

What are the Vehicle Classification Rules on Rukab Aggregating Platform?

For UAE: As per UAE Laws

For Pak: Visit the website for updated details (https://rukabpak.com/riders/vehicle-classification/) 

Who can Register as a Raakeb?

Anyone with a Valid CNIC and Drivers License may Register on the App

What type of Vehicles can be Registered on Raakeb App?

1. All kinds of Cars, SUVs, Four Wheelers, etc. (For older than 2015, subject to physical Inspection)
2. All Kinds of Motorbikes
3. All Kinds of Autos (Rickshaws)
4. Delivery Vans, Trucks, Pickups