FAQs

    What is Rukab?

    Rukab is an aggregating application that provides seamless hailing services to its customers

     

    Where is Rukab Operating?

    Rukab is operating in UAE and Pakistan, in selected cities only

     

    What Services is Rukab Offering?

    Rukab is offering, city-to-city transfers, cab, auto & moto hailing for ladies, pooling services, freight services, courier services, etc.

     

    What Cities is Rukab Operating in?

    Currently Rukab is operating in Abu Dhabi, Islamabad & Lahore

     

    How do I register as a Customer with Rukab?

    Simply download our app from Play Store or App Store and fill in the required info and get registered instantly

     

    How do I register as a Vendor with Rukab?

    Simply download our dispatcher app from Play Store or App Store and fill in the required info and get registered instantly. However final approval will depend on multiple scrutiny points

     

    What are the acceptable currencies for Rukab?

    Rukab accepts PKR in Pakistan & AED in UAE

     

    How safe is Rukab?

    We take security of all our customers and vendors very seriously. We run thorough checks on all our vendors and at the same time train our vendors to adequately screen customers based on multiple check points before doing any business

     

    How do I Book a Ride with Rukab?

    Simply open Rukab, log in with your user ID and password, and choose the required service identifying the pick up and drop off locations

     

    What is the Payment Mode of Rukab?

    Currently Rukab is operating under COD only in Pakistan however it has multiple payment options for users in UAE

     

    Who owns Rukab?

    Rukab is owned by Rukab Technologies a registered company in Pakistan

     

    Are there any cancellation charges?

    Currently there are no cancellation charges. However, the company compensates the vendors for cancellations that cost them and charges will soon be introduced to provide level playing field to vendors and customers both

     

    Can I pay through any other mode except for Cash in Pakistan?

    Yes, you may provide direct IBFT or Wallet Transfers to your Captains, as may be feasible for both the customer and the captain

     

    Incase of any complaints who do i contact?

    You may email your complain directly to rukab.uae@gmail.com or whatsapp For Pak on +923214440180 and UAE on +971564236316 or use in-app option to contact us directly via email push.

     

     

    Incase of any emergency, how do i contact my family, friends or relevant authorities?

    There is an in-app live location sharing option for all customers that can be sent to any person. Other than location sharing, the app has an in-built ‘SOS’ option in the Account Tab. Upon clicking the SOS section, you may choose the relevant country you are in and immediately select to contact either the Police or Ambulance, depending upon the situation