FAQs

What is Rukab?

Rukab is an aggregating application that provides seamless hailing services to its customers

Where is Rukab Operating?

Rukab is operating in UAE and Pakistan, in selected cities only

What Services is Rukab Offering?

Rukab is offering cab, city-to-city transfers, auto & moto hailing, ladies section, pooling services, freight services, courier services, etc. Services vary from region to region

What Cities is Rukab Operating in?

Currently Rukab is operating in Abu Dhabi, Islamabad, Rawalpindi & Lahore

How do I register as a Customer with Rukab?

Simply download our app from Play Store or App Store and fill in the required info and get registered instantly

How do I register as a Raakeb (Captain) with Rukab?

Simply download our dispatcher app (Raakeb) from Play Store or App Store and fill in the required info and get registered instantly. However final approval will depend on multiple scrutiny points

What are the acceptable currencies for Rukab?

Rukab accepts PKR in Pakistan & AED in UAE

How safe is Rukab?

We take security of all our customers and vendors very seriously. We run thorough checks on all our vendors and at the same time train our vendors to adequately screen Raakeb (Captains) based on multiple check points before doing any business. However customer scrutiny is limited to the information provided by them

How do I Book a Ride with Rukab?

Simple open Rukab App, log in with your user ID and password, and choose the required service identifying the pick up and drop off locations

What is the Payment Mode of Rukab?

Currently Rukab is operating under COD only in Pakistan however it has multiple payment options for users of UAE

Who owns Rukab?

Rukab is owned by Rukab Technologies

Are there any cancellation charges?

Currently there are no cancellation charges. However, the company may compensate the vendors for cancellations that cost them and charges will soon be introduced to provide level playing field to vendors and customers both

Can I pay through any other mode except for Cash?

Yes, you may provide direct IBFT or Wallet Transfers to your Raakeb (Captain), as may be feasible for both the customer and the captain

Incase of any complaints who do i contact?

You may email your complain directly for UAE: rukab.uae@gmail.com and for Pak: rukab.pak@gmail.com. You may whatsapp For Pak on +923214440180 and UAE on +971564236316. You may also use in App email push to contact us

Incase of any emergency, how do i contact my family, friends or relevant authorities?

There is an in-app location sharing option for all customers that can be sent to any person. Other than location sharing, the app has an in-built ‘SOS’ option in the Account Tab. Upon clicking the SOS section, you may choose the relevant country you are in and immediately select to contact either the Police or Ambulance depending upon the situation