Privacy Policy

Customer’s Privacy Policy

Introduction

Customer’s Portal herein is the name of the App offered by Royal Seat Passenger Transport via Luxury Cars L.L.C, having its registered office in Mussafah, Abu Dhabi. Customer’s Portal is just a call name for the Online Ride Hailing Services being offered by Royal Seat Passenger Transport via Luxury Cars L.L.C for it’s Customer’s whereas all legal stature of the Limousine Company and its rules and regulations shall be the sole responsibility of Royal Seat Passenger Transport via Luxury Cars L.L.C.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, and share information when you use our application and associated services (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Policy.

  1. Information We Collect
    1. Information You Provide

Account Information:

When you create an account, we collect personal information such as your name, email address, phone number, and payment information.

Profile Information:

You may provide additional information such as your profile picture, and other customer information.

Communication Information:

We collect information when you communicate with us, such as support inquiries or feedback.

    1. Information We Collect Automatically

Usage Information:

We collect information about your use of our Services, including the dates and times you access our Services, the pages or features you use, and the duration of your sessions.

Location Information:

We collect your location information to provide our delivery services effectively. This includes real-time location data from your device.

Device Information:

We collect information about the devices you use to access our Services, including hardware models, operating systems, device identifiers, and mobile network information.

Cookies and Similar Technologies:

We use cookies and similar technologies to collect information about your interactions with our Services. You can control the use of cookies through your browser settings.

  1. How We Use Your Information
    1. To Provide and Improve Our Services

Service Delivery:

We use your information to provide, maintain, and improve our delivery services.

Account Management:

We use your information to manage your account, including processing payments and verifying your identity.

Customer Support:

We use your information to provide customer support and respond to your inquiries.

    1. For Communication

Service Updates:

We use your information to send you updates, notifications, and other information related to our Services.

Promotional Communications:

With your consent, we may send you promotional messages and offers. You can opt-out of these communications at any time.

    1. For Safety and Security

Fraud Prevention:

We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.

Legal Compliance:

We use your information to comply with legal obligations and respond to lawful requests from law enforcement and other government authorities.

  1. How We Share Your Information
    1. With Service Providers We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
    1. With Customers We share certain information with customers to facilitate deliveries, such as your name, profile picture, vehicle details, and real-time location.
    1. For Legal Reasons We may disclose your information if required by law or if we believe such disclosure is necessary to:

Comply with a legal obligation or request.

Protect the rights, property, or safety of our Company, users, or the public.

1. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no security measures are perfect or impenetrable.

2. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

  1. Your Rights and Choices
  • Access and Update You have the right to access and update your personal information. You can do this through your account settings or by contacting us directly
  • Data Portability You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Deletion You have the right to request the deletion of your personal information. We will comply with your request unless we are required to retain certain information for legal or legitimate business purposes.
  • Opt-Out You can opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly

​​​​​​​2. Children’s Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

3. Changes to This Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on our website or through the Customer’s application. Your continued use of our Services after any changes indicates your acceptance of the updated Policy.